Contact
Online services for tenants
Have something to be fixed in your apartment? When living at Hoas apartment, you can handle most housing-related matters through our online services.
Address
Foundation for Student Housing in the Helsinki Region sr (Hoas)
Pohjoinen Rautatiekatu 29
P.O. Box 799
00101 Helsinki
Finland
Service hours
Mon, Wed and Fri: 12 noon–4 pm
On the first and last weekday of the month, we are open 10 am–4 pm.
Exceptions
- Friday December 22nd – Service Center is open from 12 noon to 2 pm. Phone and other channels are open from 10 am to 2 pm.
- Christmas Day December 25th – Closed
- Boxing Day December 26th – Closed
- New Year’s Day January 1st 2024 – Closed
Phone service is open from 10 am to 4 pm
Our customer service is available by phone Mon–Fri 10 am–4 pm +358 9 549 900 (mobile phone charge/local network charge).
Chat
A service representative can be reached through chat Mon–Fri 10 am–4 pm. Helmi Chatbot is available at all times.
Service hours: Mon–Fri 10 am–4 pm. Unfortenately we are not able to reply messages sent between Friday evening and Sunday. If you have questions conserning your application, agreement or payments, please contact us via phone.
Hoas WhatsApp +358 40 6106373
Facebook Messenger
Leave us a message via Facebook Messenger. We reply to messages 10-16 on weekdays.
Exchange student services
Questions concerning furnished apartments, please contact:
exchangestudents@test.test.test.test.test.hoas.fi
Tel. +358 9 5499 0381 (Mon–Fri 12 noon – 4 pm)
Email addresses
Applications, tenancy agreements and parking spaces:
customerservice@test.test.test.test.test.hoas.fi
Exchange students:
exchangestudents@test.test.test.test.test.hoas.fi
Rents and deposits:
payments@test.test.test.test.test.hoas.fi
Condition of your apartment and the property or apartment:
maintenance@test.test.test.test.test.hoas.fi
Rents and deposits:
payments@test.test.test.test.test.hoas.fi
Business premises
Inquiries and rental agreements: Service manager Anna Lassus (firstname.lastname[at]test.test.test.test.test.hoas.fi)
Fault reports: Business premises fault report form
Personnel
We are here to help you with all housing related matters: Anita, Anssi, Anna B., Anna K, Franciska, Gädlin, Heini, Henna, Iina, Iiris, Iuliia, Jaana M., Jaana S., Jenny, Jonna, Julia E., Julia H., Kirsi, Liida-Sofia, Madi, Maija, Mallu, Matilda, Milja, Mira, Nea, Noora, Pinja, Sara, Sanna H., Suli, Suvi, Taina N., Taina T., Taina M., Teija, Tero, Tytti and Valerija and a group of part-time customer service professionals.
Administration and finance
Matti Tarhio, CEO, tel. 09 5499 0205
Hannu Mäenpää, CFO, tel. 09 5499 0220
Kim Lindholm, Real estate and facility director, tel. 09 5499 0285
Pia Jaakola, Customer relations director, tel. 09 5499 0272
Riitta Sorjonen, Head of HR, tel. 09 5499 0219
Saara Saksanen, Communications manager, tel. 09 5499 0268
Others
Agullana Sanna, Development manager, digital services
Forsman Jon, Service manager
Hakonen Laura, Head accountant
Hayter Sanna, Sustainability coordinator
Janhonen Armi, Accountant
Jokiruoho Hanna, Accountant
Kalm Andrus, House expert
Kangas Daisy, Service manager
Kankala Eero, ICT manager
Keränen Anneli, Project manager
Keränen Ville, Construction manager
Kivipuro Satu, House expert
Kontturi Tanja, Purchasing manager
Koskela Jussi, Property manager, Technical
Kullberg Susanna, Customer service manager
Lassus Anna, Service manager
Leuhtonen Hanna, Cashier
Luostarinen Matti, Property manager, Technical
Mikkola Marko, System specialist
Nylén Emilia, Customer relations manager
Oksanen Mika, Construction manager
Peltonen Johanna, HR coordinator
Pennanen Jennamaria, Executive assistant
Penttilä Rami, Controller
Pitkänen Katja, Accountant
Pollari Arja, Construction contracting and legal affairs agent
Prittinen Linda, Leasing manager
Pääkkönen Laura, Construction manager
Pönni Johanna, Construction officer
Rapo Jaana, Security manager
Räsänen Ville, Financial expert
Salminen Veera, Commuciations specialist
Saukkonen Merja, Chief accountant
Seppänen Sanna, Development manager
Tainio Katri, Product coordinator
Toropainen Helena, Payment services manager
Täht Annika, House expert
Uski Liisi, Executive assistant
Vartiala Mika, Application specialist
Väisänen Teemu, Technical specialist
Wallenius Eve, Tenant communications manager during construction
Contacts for media
Matti Tarhio, CEO, tel. 09 5499 0205
Saara Saksanen, Communications manager, tel. 09 5499 0268
Emails: firstname.lastname[at]test.test.test.test.test.hoas.fi
If you cannot reach the person you are looking for, please contact our switchboard tel 09 549 901, open Mon to Friday from 10 am to 4 pm.